Refund policy
Return & Refund Policy
Lepotec strives to provide our customers with an excellent shopping experience. Our products are of high quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your purchase, you may request to return the merchandise for a refund within 30 days of the invoice date. No returns will be accepted after 30 days. For product returns the customer is always responsible for return shipping costs.
How to contact us for return?
A request for return may be submitted online via our Customer Service Department at lepotecshop@gmail.com
Return to the following warehouse:
LEPOTEC
9106 W 131 ST PL Overland Park, Kansas 66213
All returns must be pre-approved by Lepotec and accompanied by a copy of the order return form. All returns must be in the original packaging in as-new condition with the return shipping prepaid by the customer. Lepotec reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items including fixtures are not eligible for return.
Lepotec enjoys an unsurpassed reputation in the industry of lighting, lighting supplies and lighting services.
Returns will not be accepted on items that are:
• Missing or invalid order ID, or receipt #.
• Returned more than 30 days after delivery
• Returned without authorization
How will the customer receive their refund?
We can only credit towards the original payment method and cannot credit to an alternative payment method.
How long until the customer receives their refund?
The customer will receive their refund within 24 to 48 hours after we have received the returned product/order.
Replacement
All products offered by Lepotec receive a 2 Year Manufacturer's Warranty! This information is listed on our website within the Product Features of each product. We offer free replacements of any defective or non-operational item purchased within 15 days from the original purchase date. After 15 days, the customer is responsible for the shipping cost of warranty replacement(s).
* Note: Store policy above and website information is subject to change anytime.
