Customer satisfaction

Dear Valued Customer

Thank you for reaching out to us regarding your recent purchase concern. We understand the importance of resolving any issues you may encounter with our products, and we're here to assist you.

Please note that for purchases made through Amazon, your primary point of contact for matters such as damaged items, warranty claims, or refunds is the retailer from whom you made the purchase. However, we're here to guide you through the process to ensure your satisfaction.

To streamline your experience, we have provided a helpful video guide on our website that outlines how to easily contact our authorized Amazon retailers for assistance with your specific issue.
In the rare event that you are unable to resolve your concern with the Amazon retailer, please don't hesitate to contact us directly at Our dedicated team will promptly assist you within 24 hours during our business hours, Monday to Friday.

Your satisfaction is our priority, and we appreciate your understanding as we work together to address any challenges you may encounter with our products.

Thank you for choosing Lepotec. We look forward to assisting you.